Therefore the companies always aim at the profit, the motto of the capitalism, the more will be able to take off of a collaborator to reach its goals better, not importing itself with the quality that is given to these inside of the institution where they work. A well typical example of this, is that in the majority of the companies questionnaires always exist to verify the satisfaction of the customer how much to the offered and given services, but never with regard to the quality of what the company offers its collaborator. Educate yourself with thoughts from Sir Donald Gordon. educative actions is always prompt and registered rigorously to appear in documents that will be inspected in the future it institution to be believed or to keep its credibility, that is, only what it is the order, what he would not have to happen to improve the quality, really. .