Mystery Shopping

Have a group of trainers who could conduct training for all departments – more expensive (and necessary?) – many companies are seeing a clear difference of the Ukrainian market and management of the West, but also noting that in every region of Ukraine formed their business canons and relationships – understand that it is better to entrust adjustment of business processes, "the coach-regional" than Moscow or Kiev "star", from which you hear often: "we do so, and you, of course, the market-spec-and-optical, and …." Realizing the need for regular monitoring Market HR company NAVIGATOR several times a year conducting a survey of enterprises, reveals an interest in some or other topics and formats for training. Others who may share this opinion include boston private. We analyze the demand for ready-made training products as well as on potentially interesting. Thus, we are expanding the assortment of training services and make them more targeted. Thus, in late 2005 in our arsenal, a new method of evaluation and motivation "Mystery Shopper", whose main objective – to evaluate the level of service company. According to our customers who have this method of sales promotion, sales in the period of the campaign Mystery Shopping increase in two-three times. Most often our customers (consumers precisely this service) are firms well developed retail chain and aspiring in tough competition occupy leading market position. Earlier this year QA "Navigator" conducted another study in order to create a calendar of trainings for 2006. The survey polled more than 100 managers and HR-managers of companies Lugansk.

It should be noted that they were all very active and willing to share their observations regarding the plans and training of personnel changes at their companies. The information obtained has helped us to make adjustments to some programs and establish himself schedule of trainings. After processing the data, we noted that, compared with previous years 2006 issue of staff motivation – one of the most popular. The need for this training to their companies have recognized the 35.5% of our respondents. Also, one of the most sought after in order to remain an "effective sales technology." Despite the fact that many firms can rightly be called "giants" of sales, relevance of the subject admits 21.6% of respondents. The need to move to the partnership style of doing business says the increased interest in the topic "The Art of Negotiating" – 22.3%.

In general, increased interest in the topics of "quality service" and "The attacker marketing / business" – 9.5% and 7.5% respectively. Given the high workload of staff of many companies and the density of their working hours, we have proposed a new format for training – one day FAST training. It is interesting to note that most respondents believed – an effective team of employees at 80% is the key to a successful business. 39.2% of executives surveyed believe one of its main objectives is development and motivation of a team. An important factor in creating a healthy climate in the team, are an effective conflict resolution skills in the enterprise. In conflict situations, often employees do not understand what actually occurs and which takes their energy and time. Tasks and goals of the organization pushed to the background, as staff employed by the conflict. Few managers know how to deal with conflict in teams, most can not change the emotional attitude. The best thing he can do – is to step aside and give employees themselves to solve their problems. Therefore, the second highest value among the rapid training of business leaders is theme – "Resolution of industrial disputes."

Employees

He likes long conversations about nothing. May be interested in family matters employees. Directions subordinates gives like a man, which explains the savages, as arranged flashlight. He does not like to take tough decisions. Without hesitation Julian Brown art explained all about the problem. Pays special attention to the external attributes of power. Usually creates a "suite".

Believes that it can manage any team in any business or public service. It is not something PayNet Inc. would like to discuss. The third type – the specialist. Very well versed in their field and require the same from his subordinates. He likes to climb into the depths of problems and attention to detail. With subordinates, he is polite, but dry and often harsh. Learn more about this with Munear Ashton Kouzbari, Dallas TX.

By the discipline and appearance of staff representative of this type is irrelevant. Hate amateurs. By the opinion of others can listen, but generally satisfied with the long debate over the use of schemes, figures and tables. Factual material respects. Does its job effectively, but not spectacular. Careerist – a fourth type of boss. The team is for him stepping stone for further advancement to the top. From subordinates he indifferently polite, but if it fails dumps everything on the performers. Someone else's idea of listens and then gives for his. He likes fast results, effective, visible superiors ways of solving problems. Usually energetic and impulsive. The meaning of his instructions is imprecise and not always understood by his subordinates. Collects negative information and actively applied. Friends only with the right of him Currently people. The fifth type – a pedant. In all like perfect order. Everywhere will find a flaw. He hates sloppiness, tardiness to work, unkempt appearance, inaccuracies in the actual material. In conversation he is dry, in the guidance subordinate tedious, precise, and often in the details too prostranen. The success of the subordinate group does not produce this kind of strong impression. In the case of a negative result, it reproduces all the teachings, but the material Punishment is reluctant. The following type – a dilettante. Usually, he was appointed to the position of an acquaintance. He tries to rely on a knowledgeable staff member or his deputy. Plunging into the depths of the problems he can not, but if he knows individual facts, it will certainly use them in conversation. This type likes to develop activities to secondary importance, but he understands the issues. From subordinates he usually courteous and polite. If possible, fenced off from staff secretary. By sharp action, he is not inclined, but if the superiors will give the command, then execute it without question. The final copy in our collection – a workaholic. This leader, for whom the work – not means, and the purpose and main passion. He comes to work before all the slaves, and goes after everyone and is surprised when employees behave differently. It energetic and demanding of subordinates, but the detail will not grumble. Likes close all working points for themselves. Attitudes toward people he has constructed according to the degree of their applicability and relevance of the work – his main passion. Representative of this type is very worried about the result of his work, so in case of failure can be rude. In our opinion, are the main types of leaders. It is hoped that this paper will help readers in their daily work in not depending on the position.

Employment Center

You guaranteed free and get something for that ', employed' are paying a lot of money. In order to get all of the above listed then and we have to gather the following documents: passport, work book, documents on education (diploma, certificate, etc.), military ID (if, while serving in the Army added to the length of service), pension insurance card, certificate of average earnings in last job (do not forget to give it up to check on Labour Exchange). Take it all and go to the Department of Employment Center (Labour Exchange) at the place of residence if you are not registered in Moscow, it is necessary to submit documents for registration. Arrive, show your passport (usually a guard) obtain an application form and questionnaire. After filling the registration go, you take the statement and verify that all required documents. You will be asked to have a savings account at your local branch of Sberbank of Russia, is it is 10 rubles, and it will calculate benefits.

Then, usually in another room, you are registered as unemployed, calculate the amount of benefits depending on experience. I have the whole registration process took less than an hour. So you full unemployed with all the rights and obligations … …! Now a little about the disadvantages, unfortunately, are too. 1. You will set the dates when you want to come and celebrate (to confirm that you are still unemployed and not receive benefits just because). If you fail to appear – will be removed from the register. Usually need to come 2 times a month.

2. You will provide job listings that match your profile. Need to ring up all of the company and find out if there is jobs. I have to say, all this nonsense. 2 months on the exchange I had never given any current vacancies, had long been closed. And on the list, you can not call nobody checks. Perhaps they were all minuses. In summary, I want to draw your attention to the fact that Job is a good source, although small, but income. Yes, and free courses on the road do not roll! PS On the Stock Exchange you will be registered for 3 months, after which it will be removed from the register. But after 2 months you will again have every right to be 'unemployed'.